CaribSea-Eco Complete Cichlid Freshwater Substrate, White 20 lb bag

The shipment must be received on the first delivery attempt. If you miss the delivery and the package is delayed a day or more because of it, we cannot accept responsibility for any losses. It is your responsibility to check the tracking number for delivery.

NOTE: We are not responsible for errors, postal delays, wrong addresses mail holds, or P.O. Box deliveries by the postal carrier. If USPS forwards your shipment in error, we do cover that type of mistake.

All claims must be made and or brought to our attention via email or website messenger within 24 hours of the package being delivered. 

We ship USPS FIRST CLASS the majority of the time. If you would like to receive the plant sooner, you can opt for the 2-day Shipping for just $10.99 which would take a delivery time of 2-3 days. THIS WILL BE AT AN ADDITIONAL CHARGE TO YOU. You will get a tracking number, photo of delivery, and updates. It is important you check this tracking number 2-3 times each day to see when the box will arrive at your home. Please make sure you are at home the day of the arrival or arrange for someone to be there to receive the plants/livestock and that they know how to properly care for the plants/livestock. The less time they spend in the box the better.

Shore Aquatic ships Monday -Thursday depending on location in order to avoid the weekend. All orders placed after Thursday 12 PM will be shipped the following Monday. 

We reserve the right to hold delivery due to inclement weather.

If you would like to receive your item faster, we recommend purchasing 2 day shipping. 

Temperature is very important for live delivery of plants. Please check the 7-day weather forecast in your location before placing your order. If the temperature in the coming days is too low (below 35F) or too high (above 90F), please do not order.  

We guarantee live arrival on all our livestock. In the rare event livestock shows up dead, we must be notified within 2 hours of delivery. Keep in mind these plants/livestock just took the journey of their lifetime in a dark box for 2-4 days so they will take time to recover and to be at their best again. Please take clear photos of the dead plant/livestock and send it to us within 2 hours of receiving the item and send the clear photos, once the item is validated by us, we will send a replacement or refund. 

We try not to have snails/pests, but it happens, we remove any visible imperfections before shipment however to be 100% certain we suggest that you either do a 1:20 ratio bleach to water dip and/or wash the plants. Anytime you add something new to an aquarium it is important to rinse it off before adding just to be safe. 

Our customers are very important to us. Please help us by leaving positive feedback and if you are not satisfied or feel that we could somehow improve, please privately message us and we would be happy to help. We realize without you; we would have nothing! We greatly appreciate your business and strive to serve you well. 

• We do not accept returns on livestock as returning a perishable item is not feasible, we will however work with you to reach a solution. 
• Please contact us before attempting to return an item