Shipping & Returns Policy

Name: Shore Aquatic
Address: Fort Lauderdale, FL, US
Telephone: +1-954-253-9275
Price range: $$

We ship live aquatic plants and livestock nationwide from Fort Lauderdale, Florida. Here is how shipping works and what happens if something arrives damaged.

Shipping & Delivery

Do you ship live aquatic plants?: Yes — we ship live aquatic plants nationwide from Fort Lauderdale, Florida. Every order is hand-packed in insulated, moisture-retaining packaging so plants arrive healthy and hydrated.
How fast is shipping?: Orders placed by 12pm ET typically ship within 1 business day. We offer free 2-day shipping on orders over $100. Faster options are available at checkout.
When do orders ship?: We ship Monday through Wednesday to avoid plants sitting in warehouses over the weekend. Orders placed Thursday through Sunday ship the following Monday.
How do you pack aquatic plants for shipping?: Plants are wrapped in moisture-retaining media, sealed in poly bags, and placed in insulated boxes with heat packs (cold months) or cool packs (hot months) based on your destination's weather forecast at the time of shipping.
Do you ship internationally?: Not at this time. We currently ship within the continental United States only. Aquatic plants are tightly regulated at international borders and we focus on ensuring the best possible experience for domestic customers.
Do you offer free shipping?: Yes — every order over $100 ships free via 2-day delivery within the continental US.

Live Arrival Guarantee & Returns

What is your live arrival guarantee?: Every plant order is covered by our Live Arrival Guarantee. If any plant arrives damaged or in poor condition, contact us within 24 hours of delivery with a photo and we'll issue a replacement or store credit — no questions asked.
What counts as 'damaged on arrival'?: Mushy, fully melted, or broken-apart plants are covered. Normal transit stress — slightly yellowed leaves, a few bruised stems, or a plant that looks travel-tired — is not considered damage. Most aquatic plants bounce back within 1–2 weeks once planted and acclimated.
My plant is melting — is that normal?: Yes, 'melting' is a common and temporary response when aquatic plants are moved between environments (emersed-to-submersed, different lighting, different water chemistry). Trim damaged leaves and leave the rhizome or crown intact — new growth usually appears within 2–3 weeks.
Can I return plants if I change my mind?: Because aquatic plants are perishable and livestock are living animals, we cannot accept returns for buyer's remorse. If something is wrong with your order, please reach out — we'll work with you to make it right.

Questions about an order? Contact us or see the full FAQ.